McDonald’s Launches Contactless Takeaway


The pandemic is forcing all of us to adopt. McDonald’s invited me to experience how they’re tackling the ‘new normal’. McDonald’s is emphasizing on its strengths – drive-throughs and takeaways. Unlike most other restaurants, McDonald’s has dedicated windows for pickup. McDonald’s outlets across Southern and Western India are leveraging this to launch ‘No-Contact’ takeaway.

You can place your ‘Take out’ order on the app or website and head down to the nearest McDonald’s outlet. You don’t even need to enter the store; you can pick up your order in a contactless manner at the takeaway and drive-thru counter. I visited the Jubilee Hills outlet; check out the video below for a glimpse of how they’re managing. It was heartening to see that all the employees were wearing masks and gloves. Separate queues are maintained for customers and delivery agents. While using the app will make things seamless, you can also place your order at the store and pay for it using contactless options such as UPI.

In the view of the current situation, we have not only strengthened the safety and hygiene processes across our operations but have also ensured that equally stringent processes are being followed by our partners including suppliers and delivery aggregators.”

Smita Jatia, Director, Westlife Development (owner of McDonalds West and South India)

I used this opportunity to also try the McSpicy Chicken Burger. This is a recent introduction that I hadn’t tried earlier. And it might just become my fav at McD. A crisp and juicy fillet of fried chicken is sandwiched between the buns. What makes it stand out is the little bit of hit, courtesey of the ghost pepper. The heat level is very conservative by Hyderabadi standards, but it does make the burger more enjoyable.

If you’re feeling lazy, you can also opt for delivery. Both takeout and delivery orders come securely packed with tamper-proof seals. Head over to to place your order.


Burgers, Restaurant

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